For the best experience, we recommend joining Frankly on a laptop or desktop computer using Chrome or Firefox browser. If you don't have access to a laptop or desktop, you can join with an iPhone or iPad using Safari as your browser, or join with an Android device using Chrome.
Having trouble during the conversation?
Try refreshing your browser. If that doesn’t resolve your issue, click the Need Help link below your video window, for additional ideas and support.
Having trouble connecting audio or video?
- Be sure to click Allow if prompted, to allow access to your camera and microphone.
- Make sure your camera, microphone and speaker volume are on, not blocked or muted.
- Make sure you have closed any other applications that may be using your camera or microphone (e.g. Zoom, Google Meet)
- Refresh the existing browser tab (click the circular arrow in the upper left corner of your browser); this can fix many issues and won’t cause you to exit the application.
DO NOT open a new browser tab; try to fix the issue within the existing tab.
If you’re still having trouble:
On Chrome:
- Click the padlock to the left of your address bar and set Camera and Microphone to Allow. You might need to try reloading the page after doing so.
- If you need further help troubleshooting audio/video on Google Chrome, click here.
On Firefox:
- Make sure you click Allow when prompted.
- Try fully exiting and restarting Firefox.
Hearing background noise or echo?
Echo usually improves soon after the conversation starts. If echo persists, please mute yourself while your partner is speaking.
Video choppy, jerky, or blurry?
Video quality varies in browser-based apps. To improve video quality, maximize bandwidth, close other tabs, and reduce motion.